Android - Using Advanced UC Softphone Mobile App (Samsung, Pixel, OnePlus, Xiaomi ...)

For installation, please check the Installing Advanced UC Softphone Mobile App for Android and iOS Devices.

If you are experiencing any issues with the Mobile App, please first look at the Advanced UC Softphone Mobile App Troubleshooting. If this did not resolve the issue, please send us an e-mail to support@nvgcom.ca and we will gladly assist you.

Note: Keep in mind, this is a third party software and we require detailed description of the issue at hand.

AUCSP - Advanced UC Softphone

User Interface

Once the Advanced UC Softphone has been install and successfully logged in, you will see the AUCSP User Interface:

		Menu. Here you can find all the app settings, including your profile and presence status selection.
		Contacts. This is where you can find your colleagues and all your business contacts.
		Chats. Here, you can chat with your team, share files, photos, etc., and send SMS to your external contacts. Note: SMS is chargeable feature and has to be enabled by us. It is not activated by default.

Making Outgoing Calls

Using Keypad

Open the ‘Keypad’ tab by pressing the Numpad icon.
Dial a phone number manually or tap on the Phone Book icon to access your mobile device’s contacts list.
Tap on the audio icon (handset) to make a call.

Using Contacts and Phone Book

 To use Phone Book, while still in the Keypad tab, press the Phone Book icon on the left side of the Handset icon.

The Phone Book will need to access your personal Mobile contact list.

To dial someone from your Company, click on Contacts tab on the left bottom side of your Mobile App.

Search and/or tap the contact you wish to dial or send a chat message within the Company.

You will see User Profile/Info.

You can also place a Video call by clicking on the Video icon.

If the user has a Mobile number associated, you can add it to the User Profile/Info.

Here you can also view History of calls and chats on the bottom of the User Profile/Info screen.

The Phone Contacts will open the Phone Book, which is your personal Mobile contact list.

Receiving/Incoming calls

Upon receiving an incoming call on your mobile device, you will see the following screen:

	1. Drop a Call
	2. Pick up with Video
	3. Pick up with Audio only

During a call, you have access to the following features:

	1. Mute / unmute microphone
	2. Put the call on hold
	3. Turn the speaker on / off, switch to Bluetooth
	4. Open the Numpad to send DTMF  (digit entry - IVR)
	5. Turn call recording on / off
	6. Open a contact’s profile
	7. Transfer a call
	8. Make a parallel call
	9. Turn video on / off
	10. Open a chat with the contact

Transfer a Call

During an ongoing call, tap on the ‘More’ icon to switch to the additional features set, and press the ‘Transfer’ icon

Enter a phone number or choose a contact from the list, where you want to transfer a call. i: Tap on the ‘Numpad’ icon to manually dial a phone number.

Note: Keep in mind, you will see slightly different screen than the one above as the Park feature might not be available for your Company.

Choose if you would like to do a Blind or Attended transfer.

If you choose a ‘Blind transfer,’ you will be disconnected from this call while the caller is transferred to the number you selected.

 In the case of ‘Attended transfer', the caller will be put on hold while the app will make an outgoing call to the number/contact you chose to transfer a call to.

Switching between Two Lines during a Call

During a call, if you need to make an outgoing call while putting the current call on hold or if you received a second call as Call Waiting, you can switch between the two calls by using the Switch Icon.

After establishing the connection, you can switch between the two calls by tapping the switch icon (I)

Making a Second Call or Conference Call

Tap on the ‘More’ icon to switch to the additional features set, and press the ‘Add call’ icon

Choose а contact that you’d like to call from the list or tap the numpad (i) icon to manual dial a number

After you’ve connected with a new participant, press the ‘Merge’ button to add this participant to a conference