Common Phone Error Messages and what to do:
Please physically reboot the Phone and check whether the Extension turns on green.
Check if the Network cable is securely connected to LAN port on the back of the Phone.
If so, physically reboot the Phone and see if the error disappears.
Check with your IT regarding connection to the Switch. If NVG Communications is your IT,
please open a ticket with this message as Subject.
Please check the status of all three.
Verify if you have Internet.
Verify if other Phones are experiencing the same problem.
If the Phone Network is provided by NVG Communications, please open a ticket with this Subject line.
Check if the Network cable is securely plugged into the LAN port of the Phone.
Check if the other end is securely connected to the Network socket (jack/wall jack).
If so, physically reboot the Phone.
In case the error is still there, open a ticket to NVG Communications with that Subject line.
Check if the Extension is registered. It should be green.
Physically reboot the phone and see if this error disappears on dialing out.
Open a ticket to NVG Communications with this Subject line.
Either reach out to the person utilizing this extension and check or open a ticket with that Subject line.
If the error is when dialing out to an external number, please check if SIP ALG is disabled on your Router or Modem.
Reach out to your IT to check this or if NVG Communications is your IT, open a ticket with that Subject line.
Please open a ticket to NVG Communications with that Subject line.
Provide:
Date and Time of the call.
Number called or Number dialed.
Please open a ticket to NVG Communications with that Subject line.
Open a ticket to NVG Communications with that Subject line.
This can also mean the far end is declining your call.
Most common reasons: Route error, Call block enabled, call declined with out Voicemail.
If so, open a ticket to NVG Communications with that Subject line.
Provide:
Date and Time of the call.
Number called or Number dialed.
Please open a ticket to NVG Communications with that Subject line.
Open a ticket to NVG Communications with that Subject line.
- Direct IP Call Disabled
Please physically reboot the Phone and check whether the Extension turns on green.
- Network Down
Check if the Network cable is securely connected to LAN port on the back of the Phone.
If so, physically reboot the Phone and see if the error disappears.
Check with your IT regarding connection to the Switch. If NVG Communications is your IT,
please open a ticket with this message as Subject.
- Internet Down
Please check the status of all three.
Verify if you have Internet.
Verify if other Phones are experiencing the same problem.
If the Phone Network is provided by NVG Communications, please open a ticket with this Subject line.
- No LAN cable
Check if the Network cable is securely plugged into the LAN port of the Phone.
Check if the other end is securely connected to the Network socket (jack/wall jack).
If so, physically reboot the Phone.
In case the error is still there, open a ticket to NVG Communications with that Subject line.
- 403 Forbidden
Check if the Extension is registered. It should be green.
Physically reboot the phone and see if this error disappears on dialing out.
Open a ticket to NVG Communications with this Subject line.
- 486 Busy Here
Either reach out to the person utilizing this extension and check or open a ticket with that Subject line.
If the error is when dialing out to an external number, please check if SIP ALG is disabled on your Router or Modem.
Reach out to your IT to check this or if NVG Communications is your IT, open a ticket with that Subject line.
- 404 Not Found
Please open a ticket to NVG Communications with that Subject line.
Provide:
Date and Time of the call.
Number called or Number dialed.
- 503 Service Unavailable
Please open a ticket to NVG Communications with that Subject line.
- 488 Not Acceptable Here
Open a ticket to NVG Communications with that Subject line.
- 603 Declined
This can also mean the far end is declining your call.
Most common reasons: Route error, Call block enabled, call declined with out Voicemail.
If so, open a ticket to NVG Communications with that Subject line.
Provide:
Date and Time of the call.
Number called or Number dialed.
- 480 Temporarily Not Available
Please open a ticket to NVG Communications with that Subject line.
- 511/512 Call Release
Open a ticket to NVG Communications with that Subject line.
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